TS-Doctor 2.0 www.cypheros.de

Autor Thema: TS Doctor 2.0 will not reinstall  (Gelesen 1688 mal)

bigredmachine230

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TS Doctor 2.0 will not reinstall
« am: November 13, 2016, 12:53:13 »
Hello

I had a trial version of 2.0 installed and windows 10 upgraded to the Anniversary Edition. Unfortunately that version slowed my pc terribly so I reverted back to the previous build, thats where the problems started. TS-Doctor did not work so I tried to uninstall but that failed also, so then I tried a new install and that failed also. I get an error message that the previous version has not be removed and therefore it new install will not install.

Where and what are these files that need to be removed? Is there a simple solution.....

Thanks...

Cypheros

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Re: TS Doctor 2.0 will not reinstall
« Antwort #1 am: November 15, 2016, 11:52:25 »
If you don't have the TS-Doctor setup file anymore, look into the TS-Doctor installation folder (C:\Program Files (x86)\Cypheros\TSDoctor2\). In the folder "Setup", you should find the last used TS-Doctor setup (TSDoctor2_Eng.exe).
Execute that setup file. Setup will tell you, that this version is already installed and offers a repair installation. Do the repair installation and everthing should be fixed.

bigredmachine230

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Re: TS Doctor 2.0 will not reinstall
« Antwort #2 am: November 17, 2016, 01:06:46 »
Unfortunately that directory was deleted in the process of trying to install a new copy of TS Doctor 2. I recreated the directory and installed copy of the install .exe, but still not luck as it say it can not delete a previous version.

Not sure what try next but I really want to use this software.

Cypheros

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Re: TS Doctor 2.0 will not reinstall
« Antwort #3 am: November 18, 2016, 17:34:06 »
Try to use our installation check tool to find out what version was installed: http://www.cypheros.de/files/tools/TSDInstCheck2.exe

Tell me the version and I will give you a download link for exact that version to repair your installation.

bigredmachine230

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Re: TS Doctor 2.0 will not reinstall
« Antwort #4 am: November 24, 2016, 06:15:24 »
Error events
2016-11-02 12:57:01 AM 1000 TSDoctor.exe | 2.0.54.0 | 57f3d7f8 | TSDoctor.exe | 2.0.54.0 | 57f3d7f8 | c000041d | 001e293f | 1a34 | 01d23564bce352b3 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | 4096af30-4cd4-40ba-bea5-7dbe673ed372 |  |
2016-11-02 12:56:43 AM 1000 TSDoctor.exe | 2.0.54.0 | 57f3d7f8 | KERNELBASE.dll | 10.0.10586.589 | 57cf9bf1 | 0eedfade | 000bdb18 | 1a34 | 01d23564bce352b3 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\WINDOWS\SYSTEM32\KERNELBASE.dll | 4428714d-3abb-4290-9d6b-b7a251a9bc9b |  |
2016-10-23 5:46:47 PM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | DBGHELP.DLL | 6.11.1.404 | 49a5f692 | c0000005 | 00065552 | 2760 | 01d22d4a435e0253 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\Program Files (x86)\AC3Filter\DBGHELP.DLL | f42f41ca-5291-41f9-925d-6668966367bb |  |
2016-10-23 5:46:22 PM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | unknown | 0.0.0.0 | 00000000 | 00000000 | 00000000 | 2760 | 01d22d4a435e0253 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | unknown | 96654841-d492-46e5-9b27-350c37601068 |  |
2016-10-15 5:30:34 AM 1002 TSDoctor.exe | 2.0.52.0 | 3768 | 01d2269bf4af4b28 | 85 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | 1ae0c0f2-9290-11e6-82db-38b1db9b319e |  |
2016-10-13 6:37:21 AM 1002 TSDoctor.exe | 2.0.52.0 | 1788 | 01d2251385b1ecab | 56 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | 19e94fa6-9107-11e6-82db-38b1db9b319e |  |
2016-10-09 3:09:57 AM 1002 TSDoctor.exe | 2.0.52.0 | 2a28 | 01d221ce704d993d | 4294967295 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | 78667cec-8dc5-11e6-82db-38b1db9b319e |  |
2016-10-09 2:39:23 AM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | TSDoctor.exe | 2.0.52.0 | 57e6dba6 | c0000005 | 0000872c | 13f8 | 01d221c41c1c9c27 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | c74d0e16-08bd-40ff-a2c3-036eeb0c6897 |  |
2016-10-08 3:55:53 PM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | DBGHELP.DLL | 6.11.1.404 | 49a5f692 | c0000005 | 00065552 | 37ac | 01d2216f236e6c14 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\Program Files (x86)\AC3Filter\DBGHELP.DLL | 97179ed2-c9bc-4dfd-9055-3f2f1f4d5f0f |  |
2016-10-08 3:55:24 PM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | unknown | 0.0.0.0 | 00000000 | 00000000 | 00000000 | 37ac | 01d2216f236e6c14 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | unknown | 612890f7-5a38-463f-bff1-2fabd8def019 |  |
2016-10-08 12:32:42 PM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | DBGHELP.DLL | 6.11.1.404 | 49a5f692 | c0000005 | 000654f8 | 1e94 | 01d22120c1a0e439 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\Program Files (x86)\AC3Filter\DBGHELP.DLL | dfaf6347-7d48-42b1-aa04-a192e4d0e48f |  |
2016-10-08 12:32:39 PM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | TSDoctor.exe | 2.0.52.0 | 57e6dba6 | c0000005 | 000161df | 3c44 | 01d2210ce5abed89 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | 528f5497-f1d8-47b6-a727-bb4fc4bcd814 |  |
2016-10-08 12:32:19 PM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | unknown | 0.0.0.0 | 00000000 | 00000000 | 00000000 | 1e94 | 01d22120c1a0e439 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | unknown | cd0db7e2-9055-424a-aff7-10adc33969a6 |  |
2016-10-08 3:35:46 AM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | DBGHELP.DLL | 6.11.1.404 | 49a5f692 | c0000005 | 00065552 | 26dc | 01d22109e3311283 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\Program Files (x86)\AC3Filter\DBGHELP.DLL | cab92b30-41c6-414b-bfac-5e435209790c |  |
2016-10-08 3:35:23 AM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | KERNELBASE.dll | 10.0.10586.589 | 57cf9bf1 | 0eedfade | 000bdb18 | 26dc | 01d22109e3311283 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\WINDOWS\SYSTEM32\KERNELBASE.dll | a2ac77de-52bd-4696-aea9-30c08cc82969 |  |
2016-09-29 5:21:18 AM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | DBGHELP.DLL | 6.11.1.404 | 49a5f692 | c0000005 | 00065552 | 2bb4 | 01d21a07485812de | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\Program Files (x86)\AC3Filter\DBGHELP.DLL | b4a18eb0-5464-4205-9a1c-7cef148103ae |  |
2016-09-29 5:20:55 AM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | KERNELBASE.dll | 10.0.10586.589 | 57cf9bf1 | 0eedfade | 000bdb18 | 2bb4 | 01d21a07485812de | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\WINDOWS\SYSTEM32\KERNELBASE.dll | 6323f9a2-356a-403d-8075-1eaebf3e45c1 |  |
2016-09-27 5:16:33 AM 1002 TSDoctor.exe | 2.0.52.0 | 3ab4 | 01d21870bf6e59b0 | 12 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | 2909a4cd-8469-11e6-82da-38b1db9b319e |  |
2016-09-27 5:15:35 AM 213 Open file error!
System Error.  Code: 2.
The system cannot find the file specified
2016-09-27 5:12:37 AM 213 Open file error!
System Error.  Code: 2.
The system cannot find the file specified
2016-09-27 5:08:21 AM 213 Open file error!
System Error.  Code: 2.
The system cannot find the file specified
2016-09-27 5:01:12 AM 213 Open file error!
System Error.  Code: 2.
The system cannot find the file specified
2016-09-27 4:52:03 AM 213 Open file error!
System Error.  Code: 2.
The system cannot find the file specified
2016-09-27 4:47:11 AM 213 Open file error!
System Error.  Code: 2.
The system cannot find the file specified
2016-09-26 2:13:09 PM 1000 TSDoctor.exe | 2.0.52.0 | 57e6dba6 | splitter.ax | 1.13.138.14 | 516a7e40 | c0000005 | 00018707 | 370c | 01d217f681b9c182 | C:\Program Files (x86)\Cypheros\TSDoctor2\TSDoctor.exe | C:\Program Files (x86)\Haali\MatroskaSplitter\splitter.ax | 54b23748-0164-406b-8deb-4f10ab6967ca |  |


end of log
-------------------------------------------------------

Cypheros

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Re: TS Doctor 2.0 will not reinstall
« Antwort #5 am: November 24, 2016, 08:02:04 »
OK, last installed version seems to be 2.0.54.

Install this version to repair the installation: TS-Doctor 2.0.54 (English)

bigredmachine230

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Re: TS Doctor 2.0 will not reinstall
« Antwort #6 am: Januar 23, 2017, 16:36:58 »
I have tried this also and I get the same error message.

" The older version of TSDoctor 2 cannot be removed. Contact your technical suport group."

Not sure what step to take next as this is great software and I really like it.



Cypheros

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Re: TS Doctor 2.0 will not reinstall
« Antwort #7 am: Januar 23, 2017, 23:14:34 »
Could you post the full log, not only the error events of the TSDInstCheck2.exe tool?

bigredmachine230

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Re: TS Doctor 2.0 will not reinstall
« Antwort #8 am: Januar 31, 2017, 14:47:14 »
Since I can not get the software to install there is not much for log data.


Cypheros

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Re: TS Doctor 2.0 will not reinstall
« Antwort #9 am: Januar 31, 2017, 15:15:36 »
OK, you removed all registry keys but unfortunetly you can't uninstall applications this way. The problem is the hidden windows installation database that still has entries about the TS-Doctor installation.

If an installation is corrupted you can do a repair installation by installing the software again. This recreates all files and registry entries that are in the installation database and everything is fine. But is has to be the exact same installation file you used for the last installation. That's why TS-Doctor stores that installation file as a backup under "C:\Program Files (x86)\Cypheros\TSDoctor2\Setup".
Now as you purged all informations and files about the last installed version, I can't see what version is needed.

The last chance I see, except of a clean Windows install, is to use Microsoft Easy-Fixit and Program_Install_and_Uninstall.diagcab to fix the installation database.

bigredmachine230

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Re: TS Doctor 2.0 will not reinstall
« Antwort #10 am: Februar 01, 2017, 01:27:31 »
Is there a version 2.0.52?





Cypheros

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Re: TS Doctor 2.0 will not reinstall
« Antwort #11 am: Februar 01, 2017, 09:03:01 »
OK, there are 3 different language versions available. Do you know if you installed the German, English or French version?

Downloads:
TS-Doctor 2.0.52 German
TS-Doctor 2.0.52 English
TS-Doctor 2.0.52 French

bigredmachine230

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Re: TS Doctor 2.0 will not reinstall
« Antwort #12 am: Februar 01, 2017, 13:34:50 »
Thanks for the help, but it looks as I will have to wait till I do a reinstall of windows.

bigredmachine230

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Re: TS Doctor 2.0 will not reinstall
« Antwort #13 am: April 20, 2018, 16:51:47 »
OK, you removed all registry keys but unfortunetly you can't uninstall applications this way. The problem is the hidden windows installation database that still has entries about the TS-Doctor installation.

If an installation is corrupted you can do a repair installation by installing the software again. This recreates all files and registry entries that are in the installation database and everything is fine. But is has to be the exact same installation file you used for the last installation. That's why TS-Doctor stores that installation file as a backup under "C:\Program Files (x86)\Cypheros\TSDoctor2\Setup".
Now as you purged all informations and files about the last installed version, I can't see what version is needed.

The last chance I see, except of a clean Windows install, is to use Microsoft Easy-Fixit and Program_Install_and_Uninstall.diagcab to fix the installation database.

Do you have the " Product Code " as I am still trying to get your software uninstalled so that I can install it again.

The MS removal tool is asking for a product code!

Thanks

Cypheros

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Re: TS Doctor 2.0 will not reinstall
« Antwort #14 am: April 23, 2018, 01:04:49 »
Product code is different for every version.

 


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