TS-Doctor 2.0 www.cypheros.de

Autor Thema: Unable to Launch, Update or Uninstall TS-Doctor  (Gelesen 87 mal)

jse

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Unable to Launch, Update or Uninstall TS-Doctor
« am: April 28, 2019, 13:17:32 »
Hello, When I went to launch TS-Doctor today I got an error "Invalid Executable"
So I decided to download the latest version and update at which point I get the error

"The feature you are trying to use is on a network resource that is unavailable."

And then I tried to Uninstall it via "Add / Remove Programs" in Control Panel and I get
the same error

What can I do?

Launch Error:


Update/Install/Uninstall Error:

Cypheros

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Re: Unable to Launch, Update or Uninstall TS-Doctor
« Antwort #1 am: April 28, 2019, 14:43:43 »
This can happen if you do a system recovery. The registry will be changed back to a previous state and because of that, the installed version does not match the version in the Windows installation database anymore.

Try to find out which version Windows thinks, it's installed. Check the version number of TS-Doctor under Apps&Features. This is the version you need to download and install again, so installed version and version in the Windows installation database will match again.

jse

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Re: Unable to Launch, Update or Uninstall TS-Doctor
« Antwort #2 am: April 28, 2019, 15:34:54 »
I am running Windows 7 so do not have "Apps & Features".
"Program & Features" shows the installed version as 2.1.47
running "Cypheros TS-Doctor 2.x Installation Check" also shows 2.1.47.

I don't recall ever running a system restore or recovery of any kind.
also I cannot find a download link for 2.1.47 on the download page or older versions page :(
I also tried using the version in "C:\Program Files (x86)\Cypheros\TSDoctor2\Setup" as that
should have been the version I installed originally but it also fails with the same errors.

I have attached the log from "Cypheros TS-Doctor 2.x Installation Check" to this post
but I removed the license info, so no one else can use it.

Do you have any ideas of anything else I can try?
Thanks in Advance
jse

Cypheros

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Re: Unable to Launch, Update or Uninstall TS-Doctor
« Antwort #3 am: April 29, 2019, 01:36:18 »
OK, installation database says version 2.1.47 installed on 22.12.2018 but the event log says, you installed version 2.2.18 several times and it looks like the registry was purged.

1. Version: 2.1.47
   Install date     : 20181222
   Install source   : C:\Users\Ariyasu\AppData\Local\Temp\
   Install location : C:\
   Uninstall        : MsiExec.exe /X{308BEF98-11D0-499C-A11C-C174074882E8}

-------------------------------------------------------

Error events
28/04/2019 12:40:20 12 Application start error: Could not start!
Invalid executable! [0005]
28/04/2019 12:38:05 0 Installed version 2.2.18
28/04/2019 12:32:29 0 Installed version 2.2.18
28/04/2019 12:31:06 0 Installed version 2.2.18

Download of version 2.1.47 in English: http://www.cypheros.de/download.php?f=TSDoctor2_Eng_2.1.47.exe

jse

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Re: Unable to Launch, Update or Uninstall TS-Doctor
« Antwort #4 am: April 29, 2019, 07:54:07 »
Thank you
Using that installer I was able to uninstall TS-Doctor, Then Re-Install the latest version

 


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