Cypheros Transportstream Forum

English-speaking Support => TS-Doctor 1.2 => Thema gestartet von: endmarsfr am Januar 18, 2015, 11:39:18

Titel: TS-Doctor Release 1.2.154 - unable to install on win 8.1 x64
Beitrag von: endmarsfr am Januar 18, 2015, 11:39:18
Hi,

I have tried to install the latest version "TS-Doctor Release  1.2.154" on my computer Win 8.1 x64 pro.
I had a message like TS Doctor was unable to uninstall previous installed version.
The previous version was properly uninstalled.

I tried to clean my PC with ccleaner and remove junk registry entries.
but I still have the message that TS Doctor could not remove previous version
(http://img11.hostingpics.net/pics/710465TSDoctor.png) (http://www.hostingpics.net/viewer.php?id=710465TSDoctor.png)
Someone has got that problem before ? if yes how do you solved it ? I don't want to re-install my whole computer again.

Regards
Titel: Re: TS-Doctor Release 1.2.154 - unable to install on win 8.1 x64
Beitrag von: Cypheros am Januar 18, 2015, 23:08:54
Hi, what version do you have currently installed. If you have the setup file of the current installation, you can do a repair installation but you need the exact version, that is currently installed.

Or you can use Microsoft Fixit to remove the old version.
http://support.microsoft.com/fixit/en-us (http://support.microsoft.com/fixit/en-us)

(http://forum.cypheros.de/mailbox:///C:/Users/Master/AppData/Roaming/Thunderbird/Profiles/kqitd30g.default/Mail/pop.1und1-1.de/Sent?number=671725781&part=1.2.2&filename=ajbchadc.jpg)[attachimg=1]


Best regards,
Frank Siek